Article 1: Scope of Application

1. The accommodation contract and any other related contracts made between the hotel and guests shall be governed by the provisions of this agreement. For matters not specified herein, applicable laws and generally established customs shall apply.

2. If the hotel approves a special agreement within the limits of applicable laws and customs, such arrangement shall take precedence over the provisions of the preceding paragraph.

Article 2: Accommodation Contract Applications

1. Any person wishing to apply for an accommodation contract with the hotel must provide the information below:

2. If the guest requests to extend their stay beyond the accommodation date specified in Item 2 of the preceding paragraph, the hotel will treat that request as a new accommodation contract application at the time said request is made.

Article 3: Conclusion of an Accommodation Contract

1. The accommodation contract shall be concluded when the hotel accepts the application set forth in the preceding article. However, this does not apply if the hotel proves that it has not given consent.

2. When an accommodation contract is concluded in accordance with the provisions of the preceding paragraph, the guest shall pay a deposit specified by the hotel up to the basic accommodation fee for the duration of the stay (or three days if the stay exceeds three days), by the date designated by the hotel.

3. The deposit shall first be applied to the accommodation fee ultimately payable by the guest. If circumstances arise that invoke the provisions of Article 6 or 18, the deposit shall be applied in the order of penalty charges, followed by compensation. Any remaining balance will be refunded at the time of payment as stipulated in Article 12.

4. If the application fee stipulated in Paragraph 2 is not paid by the date specified by the hotel in accordance with the provisions of the same paragraph, the accommodation contract shall become void. However, this rule applies only if the hotel has informed the guest of this condition when specifying the payment deadline.

Article 4: Special Agreement Waiving the Deposit Payment

1. Notwithstanding the provisions of Paragraph 2 in the preceding article, the hotel may approve a special agreement waiving the deposit to be paid after the contract has been concluded.

2. If the hotel does not request the deposit payment as stipulated in Paragraph 2 of the preceding article upon accepting the accommodation contract application and does not specify the deposit payment deadline, it shall be deemed that the hotel has approved the special agreement referred to in the preceding paragraph.

Article 5: Refusal to Conclude an Accommodation Contract

1. The hotel may refuse to conclude an accommodation contract in the cases below:

Article 6: Guests’ Right to Cancel the Contract

1. Guests can cancel the accommodation contract by contacting the hotel.

2. If a guest cancels all or part of the accommodation contract due to reasons attributable to said guest (excluding cases where the hotel requested a deposit payment and specified the payment deadline in accordance with the provisions of Paragraph 2 of Article 3, and the guest canceled the accommodation contract before the payment), the hotel will charge a cancellation fee in accordance with the provisions listed in Appendix 2. However, if the hotel agreed to the special arrangement in Paragraph 1 of Article 4, the cancellation fee applies only if the hotel notified the guest of their duty to pay said penalty fee when agreeing to the arrangement.

3. If a guest fails to arrive by 8:00 p.m. on the day of check-in (or two hours after the specified arrival time if an arrival time has been specified in advance) without prior notice, the hotel may consider the accommodation contract to have been canceled by the guest.

Article 7: The Hotel's Right to Cancel the Contract

1. The hotel may cancel the accommodation contract in the cases below:

2. When the hotel cancels the accommodation contract based on the provisions of the preceding paragraph, no fees will be charged for accommodation services that have not yet been provided to the guest.

Article 8: Accommodation Registration

1. Guests shall register the information below at the hotel front desk on the day of their stay:

2. When a guest tries to pay for the fees in Article 12 using methods other than currency, such as traveler's checks, accommodation vouchers, or credit cards, they must present these items at the time of registration as mentioned in the preceding paragraph.

Article 9: Guest Room Occupancy Hours

1. Guests may occupy the hotel guest rooms from 2:00 p.m. to 11:00 a.m. the following day. However, when staying for consecutive nights, guests may occupy the guest rooms all day, except on the days of arrival and departure. Even though rooms are generally available after 2:00 p.m., guests may need to wait due to necessary room preparations.

2. Notwithstanding the provisions of the preceding paragraph, the hotel may permit the use of guest rooms outside the hours specified in the previous paragraph. In such cases, additional charges will apply as outlined below.

Article 10: Compliance with the Terms of Use

Guests shall comply with the Terms of Use established by the hotel, which are posted within the hotel premises.

Article 11: Operating Hours

1. The operating hours of the hotel's main facilities are as follows. For detailed operating hours of other facilities, please refer to the provided brochures, posted notices, or the tablet in your guest room.

2. The hours specified in the preceding paragraph may be temporarily changed when necessary or unavoidable. In such cases, we will notify guests in an appropriate manner. Facility operating hours and services may be changed without prior notice when necessary or unavoidable.

Article 12: Payment of Fees

1. The breakdown of the accommodation fees to be paid by the guest is as specified in Appendix 1.

2. Payment for the accommodation fees specified in the preceding paragraph shall be made at the front desk upon the guest's departure or when requested by the hotel in Japanese yen or by traveler's check, accommodation vouchers, credit card, or other approved alternatives.

3. If a guest voluntarily chooses not to stay in a guest room after the hotel has provided the room and made it available for use, the accommodation fee will still apply.

Article 13: The Hotel's Liability

1. The hotel shall compensate guests for any damage caused to said guest during the fulfillment of the accommodation contract and related agreements, or due to non-fulfillment of these contracts. However, this condition does not apply if the damage was not caused by reasons attributable to the hotel.

2. The hotel is committed to maintaining safe facilities and safety measures by conducting inspections and checks in accordance with fire safety regulations set by the fire department. As a measure against potential fires, the hotel is enrolled in hotel liability insurance.

Article 14: When the Reserved Guest Room Cannot Be Provided

1. If the hotel cannot provide the reserved guest room, the hotel will arrange alternative accommodations with as similar conditions as possible upon the guest's consent. However, cases of natural disasters or other circumstances beyond our control are not included.

2. Notwithstanding the provisions of the preceding paragraph, if the hotel is unable to arrange for alternative accommodations, the hotel will pay the guest compensation equivalent to the penalty amount, which will be applied toward damages. However, no compensation will be paid if the inability to provide the guest room is not attributable to the hotel.

Article 15: Handling of Deposited Items

1. If any items, cash, or valuables entrusted to the front desk by a guest are lost or damaged, the hotel will compensate the guest for the damages, except in cases of force majeure. However, if the hotel asks the guest to declare the type and value of cash or valuables and the guest fails to do so, the hotel’s liability for any damages will be limited to 600,000 yen.

2. If any items, cash, or valuables brought into the hotel by a Guest are lost or damaged due to the hotel's intent or negligence, the hotel will compensate for the damage. However, for items that the Guest did not declare the type or value of in advance, the hotel’s liability for any damages will be limited to 300,000 yen, unless the hotel is found to have acted intentionally or with gross negligence.

Article 16: Storage of Guests' Luggage and Personal Belongings

1. If a guest's luggage is delivered prior to their stay, the hotel is responsible for storing it only if the hotel agreed to do so in advance and will hand the luggage over to the guest at check-in at the front desk.

2. If a guest's luggage or belongings are left at the hotel after check-out and the owner is identified, the hotel will contact them for instructions. However, the hotel will dispose of mass-produced and inexpensive items such as umbrellas, handkerchiefs, clothing, and shoes after two weeks if no instructions are received or if the owner cannot be identified. The hotel will handle other items, cash, personal documents, and valuables in accordance with the Lost Property Act.

3. In cases described in the preceding two paragraphs, the hotel's responsibility for storing the guest's luggage or belongings shall conform to the provisions of Paragraph 1 of the preceding article for cases described in Paragraph 1, and to the provisions of Paragraph 2 of the same article for cases described in Paragraph 2.

Article 17: Parking Responsibility

If a guest uses the hotel’s parking lot, the hotel provides only the parking space and does not assume responsibility for managing the vehicle, even if the keys have been entrusted to the hotel. However, the hotel will compensate for any damage caused intentionally or negligently in the course of managing the parking lot.

Article 18: Guests’ Responsibility

If the hotel incurs damage due to the intentional or negligent actions of a guest, the guest shall compensate the hotel for said damage.

Article 19: Disaster Preparedness

We ask for your cooperation in disaster prevention measures, such as for fires and earthquakes. In the event of an emergency, please remain calm and follow the staff's instructions. To prepare for unforeseen circumstances, please familiarize yourself in advance with the emergency exits, fire extinguishers, and evacuation procedures.

To ensure our guests have a safe and comfortable stay, the hotel has established the following terms (hereinafter referred to as "the Terms") based on Article 10 of the accommodation agreement, and we kindly ask for your cooperation. If you fail to comply with the Terms, you may be denied access to the hotel facilities (as defined in Paragraph 1). You may also be held responsible for any accidents that occur as a result of your non-compliance.

1. Scope of Application

These Terms apply to all visitors using the hotel facilities (including the guest rooms, restaurants, lobby, parking lot, and grounds hereinafter collectively referred to as "Hotel Facilities"). Customers staying at the hotel (hereinafter referred to as "Guests") will be subject to these Terms, as well as the accommodation contract established by the hotel (hereinafter referred to as the "Accommodation Agreement").

2. Safety and Security Guidelines

1. Please check the evacuation map posted on the inside of each guest room door.

2. Please make sure your room is locked when leaving it. (Guest rooms are equipped with automatic locks.)

3. During your stay, please use the internal lock and keep the bar lock in place, especially at night. If you have visitors, either open the door with the bar lock latched or check through the peephole. If you have any reason to be suspicious, please contact the front desk immediately.

4. Do not let any unregistered guests stay in or visit you inside in the guest room.

5. Please do not have visitors enter the hotel after the restaurant and spa have closed.

6. We are a non-smoking hotel, so please refrain from smoking outside of the designated smoking areas.

7. Do not bring any open-flame heating or cooking appliances into the guest room.

8. Please refrain from any actions that may cause a fire.

9. Do not enter staff-only areas, such as the backroom, emergency stairs, or machinery rooms.

10. The windows in the guest rooms cannot be opened.

3. Handling of Valuables and Items Left With the Hotel

1. Please hand over any cash and other valuables at the front desk. The hotel assumes no responsibility for the theft or loss of valuables stored elsewhere.
Safes in guest rooms and coin lockers are available for you to use at your own risk.

2. Lost items entrusted to us will be kept for 14 days from the date they were received (or discovered), unless otherwise specified. After this period, we will proceed in accordance with applicable laws and regulations.

(However, Paragraphs 2 and 3 of Article 16 of the Accommodation Agreement shall apply to Guests.)

4. Payments

1. Full payment of the accommodation fee is required upon arrival.

2. We do not accept payment by checks other than traveler's checks, nor do we offer currency exchange services.

3. We do not cover the costs of flight tickets or train, bus, or taxi fares on behalf of guests.

4. When signing the bill at restaurants or other hotel facilities, please present your room key (key card).

5. Payment shall be made in full upon arrival in Japanese currency or by credit card accepted by the Hotel. However, if the total amount exceeds 100,000 yen during your stay, you will be asked to settle the amount each time.

6. In addition to the applicable taxes, we will add a 10% service charge to your bill. We respectfully decline any additional tips for our staff.

7. If you wish to change the number of nights you will stay, please contact the front desk in advance. In the case of an extension, please pay for the nights you have stayed up until that point.

5. Prohibition of Facility Use by Antisocial Forces

The following organizations and individuals are prohibited from using the Hotel Facilities. If such affiliations are discovered after a hotel reservation has been made or during use, further use will be denied from that point onward.

a. A member of an organized crime group as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as "Organized Crime Group"), a member of such a group as defined in Article 2, Item 6 of the same Act (hereinafter referred to as "Organized Crime Group Member"), a quasi-member of an Organized Crime Group, an affiliate of an Organized Crime Group, or any other antisocial force.

b. A corporation or other organization whose business activities are controlled by an Organized Crime Group or Organized Crime Group Member.

c. A corporation with executives who are recognized as Organized Crime Group Members.

d. When acts of violence, injury, threats, extortion, coercive demands, or similar behavior are recognized.

6. Behavior We Ask You to Refrain From

1. Please refrain from bringing items to the Hotel Facilities that may disturb other guests.
a. Animals and pets such as dogs, cats, and small birds (except for guide and service dogs)
b. Flammable or explosive materials, volatile oils, and hazardous products
c. Items that emit foul or strong odors
d. Firearms, swords, and drugs prohibited by law
e. Excessively large amounts of luggage or goods
f. Other items prohibited by law

2. Do not use guest rooms or the lobby for commercial purposes.

3. The unauthorized sale of goods and distribution of advertising or promotional materials are prohibited within the Hotel Facilities.

4. Do not use photos taken within the Hotel Facilities for commercial purposes without permission, as this may be subject to legal action.

5. Do not leave personal belongings in the hallway or lobby. (Items left for an extended period may be stored or have their contents inspected.)

6. Do not engage in activities such as gambling, behavior that disrupts public order or safety, actions that disturb other guests, or actions that may cause discomfort to others within the Hotel Facilities.

7. Do not yell, sing loudly, or engage in disruptive behavior that may disturb other guests within the Hotel Facilities.

8. Ordering food or beverages from outside the hotel is not permitted.

9. Please refrain from actions that could mar the appearance of the hotel, such as hanging items on windows or displaying objects near windows.

10. Do not walk around the lobby, restaurants, or gym in loungewear, pajamas, underwear, or slippers.

11. We do not provide accommodations for individuals who are not registered guests.

12. We are a non-smoking hotel, so please refrain from smoking outside of the designated smoking areas.

13. We do not allow minors to stay alone at the hotel without the permission of a parent/guardian.

14. If a guest is deemed unable to ensure their own safety due to physical or mental impairment, substance abuse, or other similar reasons, or if their behavior is likely to cause fear or anxiety to other guests, we may refuse service.

15. Please use the facilities and equipment within the hotel only for their intended purposes and in their designated areas.

16. Regardless of intent, guests may be held liable to compensate any damage, contamination, or loss of property, equipment, or other items.

17. Guests may be held liable to compensate for any damage, contamination, or loss of property, fixtures, or other items, except in cases of force majeure.

18. Entry into the emergency stairs, rooftops, penthouse, and machinery rooms is prohibited unless it is an emergency.

19. Any other actions deemed inappropriate by the hotel.