A. Check-in is after 14:00 and check-out is by 11:00. *Times may differ depending on the plan.

A. This may be possible for an additional fee depending on the room status. To inquire about the room status and the additional fee, please contact the hotel.

A. (Check-in) Please feel free to ask at the front desk. We will keep your luggage at the front desk.

(Check-out) You can keep your luggage in a luggage locker in the hotel for free.

Please ask us during check-out at the front desk.

A. Yes, you can send your luggage to the following address after your reservation is confirmed.
—
1-1-35 Sakurajima, Konohana-ku, Osaka-shi,
Osaka 554-0031, Japan
TEL : +816-6462-3333 (General)
LIBER HOTEL AT UNIVERSAL STUDIOS JAPAN
—

■Please make sure to write your reservation name and check-in date on the shipping label.
■Please be aware that we cannot keep cash, valuables, fragile goods, or goods that require temperature control.
■We regret that we cannot accept luggage sent to us by cash-on-delivery.

A. Yes, a delivery service is available, but only to destinations within Japan.
For assistance, please visit the delivery service counter on the 1st floor between 7:00 a.m. and 12:00 noon.

Please note that we only accept Japanese yen for the service.

A. If your flight departure is after 5:00pm, there is a same-day luggage delivery service from our hotel to Kansai Airport. Please drop off your luggage by 11:00 a.m. at the hotel, and your luggage will arrive at Kansai Airport by 3:00 p.m. on the same day.

[KIX DELIVERY SERVICE provided by MARUWA TOURISM] https://kds.maruwa-tourism.com/en/fromhotel

A. Please pay when you check in. We accept Japanese yen and all major credit cards (Visa, Master, Amex, Diners, JCB, Union Pay, etc.).

A. A cancellation fee will be charged in accordance with the terms of service,
as follows:
One day prior to arrival: 20%
On the day of arrival: 80%
No show: 100%

*May differ depending on the plan or booking website and depending on the number of guests.
*The cancellation fee may vary depending on the booking website or travel agency you use.

A. We regret that we do not have a waiting list system. Please contact Room Reservations to check availability.
(TEL : +816-6462-3333)

A. (Equipment) The room is equipped with the following: TV, room phone, refrigerator, safety deposit box, bidet toilet with a heated seat, Wi-Fi, hair dryer, etc.

(Amenities) Shampoo, conditioner, body soap, face & hand soap, body towels, bath towels, face towels, nightwear, slippers, toothbrushes, hairbrushes, razors, cotton pads, cotton swabs, foot relaxation sheets, etc.Amenities vary according to the room, so please check the room details.

A. Guests have free access to our Wi-Fi in all areas of the hotel.

A. We accept requests, but we cannot guarantee that we will be able to accommodate your wish. We will do our best to meet your request.

A. All guest rooms are non-smoking.
Use of electronic cigarettes and vaping devices is also prohibited in the rooms. However, you may use our smoking areas on the 1st and 3rd floors.

A. A safety box is available in all rooms.

A.
Standard Twin Room: Capacity 2-3 / Area 26 sqm
Standard Double Room: Capacity 2 / Area 26 sqm
Superior Twin Room: Capacity 2-4 / Area 33 sqm
Spacious Room Bright: Capacity 4-6 / Area 63 sqm
Spacious Room Grand: Capacity 4-6 / Area 63 sqm
Suite Room Elegant: Capacity 2 / Area 81 sqm
Suite Room Classical: Capacity 2-4 / Area 81 sqm
Grace Twin Room: Capacity 2 / Area 54 sqm
Mode Twin Room: Capacity 2 / Area 54 sqm
Sesame Street™️ Big Face Room: Capacity 4-5 / Area 49 sqm
Peanuts Jazz Room: Capacity 2 / Area 49 sqm
Snoopy’s House Room: Capacity 4-6 / Area 66 sqm
Jurassic World Adventure Room: Capacity 2-4 / Area 49 sqm

A. We regret that pets are not allowed in the hotel. Guide dogs, service dogs, and hearing dogs are permitted to stay in the hotel. Please do not hesitate to contact us if we can assist you in any way.

A. Children can stay free of charge if they are 6 years old or younger.
Babies (under 1 year old) can use a baby cot for free.
Children over 7 years old will be charged as an adult guest.For the buffet breakfast at Dining BRICKSIDE, there is no charge for children aged 3 years or under.
The breakfast charge for elementary school children (aged 7-12) is 1,500 yen, and the fee for toddlers (aged 4-6) is 950 yen, tax and service fees included.

A. Yes, we have amenities and rental items for children.

[Amenities] Children’s pajamas are available (separate top and bottoms: 120 cm height), and small slippers (22 cm) and toothbrushes are also available.

[Equipment for rent] Baby cot (children under 1 year old), bed wetting pads, bed guards, stepping stool, child’s toilet seat, etc…

*Please note that we may not be able to meet your request due to limited numbers.

A. It is advisable to book in advance, as it may be crowded with overnight guests.

A. We regret that we do not accept reservations for breakfast. Seating is provided on a first-come-first-served basis. We appreciate your understanding.

A. Yes, you may use the restaurant without staying at the hotel. However, we do not accept reservations for breakfast. Seating is provided on a first-come-first-served basis. We appreciate your understanding.

A. The buffet breakfast charge is as follows:
1,500 yen for school age children;
950 yen for children aged 4-6 years;
free for children aged 3 years or younger.
Tax and service fees are included.

A. There are children’s menu items in the restaurant on the 3rd floor.

A. Yes, you may. Please let us know in advance.

A. High chairs are available. Please note that numbers are limited. Please ask the restaurant staff.

A. There is a children’s area at the back of the restaurant on the 3rd floor. ※Because of the COVID-19 pandemic, it is closed for the time being.

A. Please refrain from wearing nightwear or slippers outside of your room.

A. The spa is open from 6:00 to 9:00 and 11:00 to 24:00.

*Opening hours are subject to change depending on the season.
*Children under the age of 3 are not allowed to enter the bath.
*Children under the age of 12 are not allowed to use the sauna.
*Only children under the age of 6 are allowed to enter the public bath for the opposite gender.
*Only children over the age of 6 may bathe alone.

A. There are vending machines on each floor, selling drinks and ice. Please feel free to use the cups beside the ice machines.

A. There is a laundromat on the 3rd floor, open 24 hours a day.

A. There is a shop on the 1st floor. Some goods of Universal Studios Japan and souvenirs from Osaka are available for purchase.

A. We do not have a fitness gym or a pool.

A. Universal Studios Japan Studio Passes are available for purchase at the hotel’s front desk for our overnight guests. We have one-day passes for adults and for children. (We do not handle Universal Express Passes or other special tickets.) Purchases must be made in cash or by credit card.

[Ticket Type]
■ 1 Day / 1.5 Day / 2 Day Studio Pass
■ UNIVERSAL EXPRESS PASS
As stocks are limited, we recomend that you purchase passes through the Universal Studios Japan website.
[Sales location and times]
7:00 a.m. to 9:00 p.m. at the ticket counter on the 1st floor

For more information on theme park passes, please visit the Universal Studios Japan official website.

A. There is a convenience stores next to our hotel, open 24 hours.

A. An extra bed can be provided for an additional fee. Provision depends on the room type, so please contact us when you make your reservation. Please apply at the time of booking.

A. There is a foreign currency exchange machine in the lobby on the first floor (accepted currencies:　USD/EUR/GBP/KRW/CAD/CNY/AUD)

A.
[By Train]
Kansai airport St. → Nishikujo St. → Sakurajima St. (About 70 min)
[By Airport Limousine Bus] Kansai International Airport →Hotel (About 90 min)